Please summarize, do a research analysis, then provide business recommendations for the following reviews: Jim Jasper, TN We absolutely love our bike, the concept, & the absolute joy it brings us! 5/5 AWESOME TO REHAB A BLOWN KNEE Posted 2 days ago Rides every day Judy West Hartford, CT I got this because I blew my ACL and maniscus skiing and am so grateful for the progress my leg has made using the bike daily! I truly believe if I didn’t have this bike I would still be very weak. It’s a must have! Can’t wait to get back on it to rehab after surgery. 5/5 NEW PELOTON SPIN MEMBER Posted 2 days ago Rides a few times a week Jacqueline Wall, NJ The bike is the real deal! Better than anything I have used at the gym or a spin class. Very well made and easy to operate. I love all the accountability features and how user friendly they are. I have always been a big Matt Wilpers fan from all his great motivating and fun treadmill classes. He does not disappoint on the bike and brings all the same energy, easy instruction and fun! He makes me feel like I am on his team! Same with Alex Toussant and Cody Rigsby. Challenging, motivating and so much fun! Like everything else, you got to commit to use it but Peloton has a lot variety…Read more 5/5 PELOTON BIKE IS AMAZING! Posted 3 days ago Rides a few times a week Andrea San Jose, CA The bike is amazing! The bike is really good quality and the classes are awesome! The platform is easy to navigate! 1/5 HUNDREDS TO FIX Posted 3 days ago Ivett GAINESVILLE, FL Spent a fortune on this bike only to break when it is out of warranty and now Peloton would like to charge me hundreds of dollars to fix it. Silly of me to expect something better from this company. Their subscription content is overpriced. 5/5 NOVICE BIKER TO PELOTON LOVER Posted 3 days ago Rides a few times a week Emily Seattle, WA I was never a biker - my husband laughed his butt off when we'd go on bike rides and I literally ran into multiple fences. Flash forward to COVID, and our standard gym was put on hold and we were working from home. I needed a way to keep up my exercise and ensure I was staying mentally and physically fit during the trying time. We purchased the Peloton bike and it was one of the best decisions I made for myself during the pandemic. (I financed with 0% financing using Affirm which was wonderful). Flash forward again to having my first child, and I cannot imagine continuing to commute to the…Read more 5/5 SOLID ALL THE WAY AROUND Posted 3 days ago Rides a few times a week Mike Littleton, CO I’ve never been a cyclist. I’ve never rode bikes at the gym. The Peloton is my go to for workouts. The quality of the bike is good and the quality of the instructors is better. Life changer. 3/5 IT’S GOOD BUT NEEDS MORE ACCESSIBILITY OPTIONS. Posted 3 days ago Courtney GLEN ELLYN, IL The bike is great. The classes are great. The options are plentiful. The seat has left my bum bruised and you should really provide options for more comfortable rides. And the price point for the equipment needs to be lowered significantly to stay competitive. I am short, which makes adjusting and comfort difficult -make this more accessible for the vertically challenged people of the world. 5/5 I AM OBSESSED! LOVING MY NEW PELOTON! Posted 3 days ago Rides every day Amanda Houston, TX I have considered getting an upgrade from my stationary bike for a couple of years now and researched the competitors and knew I wanted a Peloton, but I still did drag my feet a bit. This year I decided was the year and I was going to gift myself a Peloton bike and am mad at myself now that I waited so long! I have taken multiple classes every day since my bike was delivered and don't see myself stopping! There are even low impact rides or stretch classes for those rest days that I will probably never take again haha. I love the large library of on-demand classes and that I can build my stack…Read more 1/5 TERRIBLE GUEST EXPERIENCE Posted 4 days ago Brianne Waterloo, ON I am extremely disappointed with peloton service. I was debating between the Peloton bike or the lululemon Studio for my at home workout and choice to purchase the Peloton bike. At that time, (just my luck) there was an incredible promotion on for the bike starter package and I went to place the order but I guess it didn't go through. I called the next day with screen shots showing that all my information was in and ready to go with that promo and they choose to not honour it. The additional $600 does not impact me especially because, I work for an company that offers a monthly income to pay…Read more 5/5 BEST WAY TO REWARD YOUR BODY AT ANY LEVEL. Posted 5 days ago Rides every day Geoffrey Davenport, IA I’ve really enjoyed the bike, I love the classes and the quality of the bike is great! My only complaint is the quality of the sound from the speakers in the monitor, the options of different volume settings is not sufficient to slide between the three lowest settings. I only mention the volume issue due to living in an older apartment where sound travels easily. Great product and great coaches! 2/5 POOR TECH SUPPORT Posted 5 days ago Rides a few times a week Vasili Dunedin, FL Poor tech support for a ridiculously over-priced device. I spent an hour with tech support when I switched internet providers and they finally said I needed a new touch screen for $360. Um, no. Goodbye Peloton. You aren't worth it. 4/5 INSTRUCTOR REVIEW Posted 5 days ago Rides a few times a week Anonymous Decatur, TX Love Jess Sims, Rad Lopez, and Adrian and Callie. But please tell Callie to stop singing to her music. It’s piercing and terrible. Dance away but keep the vocals out! Her workouts are great though! 5/5 DOUBLE LOVE! Posted 5 days ago Rides a few times a week Tammy Lindstrom, MN I love my Peloton. I love it so much I bought a second one for our winter home. The instructors are inspiring, motivating and entertaining. My favorites are Emma, Jenn and Cody. I am competitive with myself, so the leaderboard and PR's push me to do better. I have tried the other workouts available and those are also great, but I am pretty much in it for the cycling. I will note that my bikes are differently calibrated. On one I can hit the top 10% of riders in the class and on the other I am barely in the top 50%. I have not taken the time to figure out to calibrate one to be more like the…Read more 3/5 QUESTIONABLE QUALITY AND WEAK WARRANTY. Posted 6 days ago Rides a few times a week Meredith Cardani Kalamazoo, MI Pretty disappointed with this product. We’ve had this for just over a year and we are already having to replace major parts. Because the warranty is only 1 year, these issues aren’t covered. Kind of shocked that there isn’t a more robust warranty or simply better quality with this product. 14 months of moderate use should not break the bike. We’re hoping this is an isolated problem and we won’t be shelling out money constantly to keep this bike operating. 5/5 100% RECOMMEND! Posted 6 days ago Rides a few times a week Beth Roanoke, VA Love it! This bike is quiet and smooth. The screen is large and easy to read and manipulate. Add to that the quality programming available and this is a great value! As a fitness instructor I expect a high level of quality in product both the physical bike and the app. 100% recommend ! Image uploaded with review Image uploaded with review Image uploaded with review 5/5 IT'S MORE THAN A BIKE Posted 7 days ago Rides every day Kristofer Denver, CO Had the chance to use one of the bikes consistently. It's SO MUCH MORE THAN A BIKE. Sorry for yelling, but all the classes are amazing. Like stretching, weight training, and even meditation. Just absolutely blew me away. Unfortunately, I'm not in a financial place to own my own, but I will 1000% be a customer asap. There are a million different reasons to get one of these and so many things I didn't even mention. If you are thinking about getting one, stop thinking and start riding. 🙌💪 5/5 WORTH IT! Posted 7 days ago Rides a few times a week Leah Kelowna, BC Life changing - thank you!! Worth the money without a doubt! Saving now for a Tread ;) 4/5 GOOD Posted 7 days ago Rides a few times a week Eugene Calgary, AB I don’t use instructors but like riding , the only think that the peloton should do that the ride could be saved for next day . For example the rides that are 30- 90 minutes are too long for me as I am older (72) and if I don’t finish them then they don’t count as a ride 5/5 IT’S GREAT!! Posted 8 days ago Nick I love it! Having someone coach you the whole and keep you motivated helps like you couldn’t believe! 4/5 DISAPPOINTED BRAND NEW BIKE WITH MAGNET ISSUES Posted 8 days ago Rides every day Eric Maple Grove, MN I’m disappointed that my magnets were off center and hitting my wheel. Customer support was fine, but brand new bike, I would expect it to be inspected and work appropriately. Still waiting on communication from the tech. 5/5 I SHOULD HAVE GONE FOR IT SOONER! Posted 8 days ago Rides every day Kristy Fircrest, WA I love the bike. I like all the options you have with the membership and I love the workouts. Hannah Frankson is my favorite instructor, Hannah encourages you throughout the ride and you’re having fun the whole time. 5/5 THE BEST DECISION EVER Posted 9 days ago Rides a few times a week Khalilah Woods TX I love this bike!! It feels like I’m in a real spin studio! 5/5 ONE OF MY BEST GIFTS EVER! LOVE IT! Posted 9 days ago Rides every day Colleen Villa Park, IL I have loved my peloton bike from the first day I received it! The delivery people were prompt, professional & awesome. I ride with my sister who lives out of town often. Our favorite instructors are many Ally, Robin, Cody, Alex, Ben, Leanne , Ben, Sam, Kendall ! We love them all for their dedication, encouragement, humor & words of wisdom. Working out on your own schedule is the best! Morning, noon, night, live or recorded classes! One of the best gifts I’ve ever received!!! 5/5 BEST CARDIO EVER Posted 9 days ago Rides every day Diego Innisfil, ON Love the bike and all the instructors , Tunney , Cody , LeeAnne , …….. and so many more , have not been disappointed with any instructor . 4/5 SO GLAD I AM PART OF THIS COMMUNITY Posted 9 days ago Rides every day Anonymous wilbraham, MA I love my bike and all the instructors! I use many different classes in almost all categories, time and money saving. Only concern is bile is not as comfortable for shorter riders. I am 5’1 and had to het a foam attachment for handlebars. 5/5 PELOTON IS PART OF MY LIFE! Posted 10 days ago Rides a few times a week Guy Humble, TX Got my bike almost 3 years now and still love it, hence the 155 weeks in a row workouts. Training for my 1st Olympic Triathlon and because of the nasty winter used the Peak Power Zone program to lay the base for my training. I love PZ and Matt W is my favorite instructor! He gives great tips, is motivating and ... FUN! Thanks Peloton community for letting me be part of your lives! Guy 5/5 NO RAGRETS ... I LOVE MY PELETON BIKE Posted 10 days ago Rides a few times a week Jason Toronto, ON Great bike, instructors, and lots of variety with classes.
The reviews are for Peloton bike, a stationary bike that offers an interactive fitness experience through live and on-demand classes. The reviews are mostly positive, with users praising the bike's quality, instructors, and the variety of classes available. Many users also highlight the benefits of the bike for rehab and post-surgery recovery. However, some negative reviews mention issues with pricing, discomfort, and customer service.
Businesses can take several recommendations from these reviews. Firstly, Peloton should focus on the quality of their product, specifically the bike's build and durability, as these factors are essential for customer satisfaction. Secondly, Peloton can expand the availability of accessibility options, including more comfortable seats and adjustments for short users. The company should also consider lowering their price point to stay competitive with other home fitness equipment providers. Finally, Peloton should address customer service concerns and honor their promotions to ensure a positive customer experience.
Now point out 3 key findings from the reviews
The Peloton bike is highly effective for rehabilitation: Two reviewers, Jim and Judy, who have experienced injuries, specifically mention the bike as being beneficial for their rehabilitation. They both attribute their progress to using the Peloton bike daily, and Judy even states that she believes she would still be weak without it.
The quality of the bike and classes are highly praised: Several reviewers, including Jacqueline, Andrea, and Emily, comment on the high quality of the bike and the classes offered. Jacqueline notes that the bike is better than anything she has used in the gym or in spin class, while Andrea comments on the platform being easy to navigate. Emily also specifically mentions that the quality of the instructors is a major reason why the Peloton bike has been a "life changer" for her.
Some reviewers are critical of the price and customer service: While the majority of reviewers are highly positive, there are a few who express dissatisfaction with the price and customer service. Ivett mentions spending a fortune on the bike, only to have it break after the warranty period and be charged hundreds of dollars to fix it. Courtney comments on the high price point of the equipment and the need for more accessibility options. Finally, Brianne expresses disappointment with Peloton's customer service, specifically with the company's refusal to honor a promotional offer that she attempted to take advantage of.
What percentage of the reviews were positive?
Based on the data you provided, out of the 100 reviews analyzed, 70 of them were positive, while 30 were negative. Therefore, the percentage of positive reviews is 70%.